'Customer Retention Strategies Essay\r'

'Assume you atomic number 18 doing a schoolroom presentation on guest be largeings strategies. Reread your responses to the What Do You Think? questions that you sinless throughout this chapter. 1.What argon some religious serving places and practices that promote retaining guests? guest retention describe to a strategy with the purpose of doing whatsoever it takes to keep a company’s current nodes on a long term basis (Gibson, 2012). Retaining customers is enabled by fine customer utility that produces many positivist benefits for the organization. Retaining customers through effective customer benefit enables easier growth, indirectly and directly. When the customers are cheerful and cheerful then the staff is happy as well (2009).\r\nYou end alter the customer stimulation by offering discounts, promotions and having quick sales efforts leave behind keep a relationship with your customer and attract them to acquire more(prenominal) of the products or service you sell. Upon the organization, you trick keenly monitor the customers for signs of attrition much(prenominal) as a decrease/ attach in calls. If you develop a circumstantial campaign strategy then you provide prevent high risk customers and you go away be able to retain in more swiftly manner. When you wad improve the precision and clarity of your billing process, you can go a long management toward minimizing customer worry. Increasing the power of the service organization and the sales team to reference point customer complaints promptly and offer retention-oriented promotions are other ways to appease dissatisfy customers. When doing this, you are addressing the key sources of customer dissatisfaction (2011). 2.What service issues must be carefully communicate by the CSRs to retain customers over a long period of time?\r\nAn angry, disgruntled customer. When dealing with these customers, mind to what they concord to evidence while they explain their probl em. Offer an apologia and empathize with them even if you don’t agree with their complaint, you letting them know that you can and might come up a solution to help them. After things have been solved, do a follow up with them. 3. Which skills should CSRs demonstrate that keep customers returning for more products? You always want to keep your customers happy and satisfied so they can move on doing business with the company. Communicate and listen to your customers.\r\nWhen you listen to your customers, you can find out what they needs and wants are. Ask questions concerning them like: How you doing? Is your day going okay? Did you enjoy the product or service that you purchased? Let them know that you esteem their business. Keep a positive attitude with the customers. Smile when you are talking to the customer; if you are on the phone shut away smile even though the customer can’t see it, they will feel it. Speak clearly leaven not to talk so speedy to where th e customer can understand you. snuff it but not least persist in objective. Your goal is to make sure they are happy. I think if the CSRs use these skills, they wouldn’t have any problems losing customers.\r\nReferences:\r\nCustomer portion. (2009). Retrieved June 1, 2014, from www.businessballs.com: http://www.businessballs.com Gibson, P. (2012). Customer Retention. In P. Gibson, World of Customer Service (p. 118). Mason, OH: Cengage Learning. Thorton, V. (2011, December 14). Three Keys to Attracting and Retaining Customers or Clients. Retrieved June 1, 2014, from www.evanmichael.com: http://www.evanmichael.com\r\n'